iFOLIO is an innovative platform for digital engagement. iFOLIO helps organizations easily transform customer engagement and drive results with triple patented analytics for viewers in 50 states and 120 countries. We continuously invest in our R&D and hosted software, delivering monthly product releases to keep our clients ahead of the curve.  

CS leads the charge on delivery, satisfaction, and strategic support. You will manage the day-to-day communications with your dedicated accounts, and conduct additional trainings in iFOLIO software.

The Opportunity
Our Enterprise team focuses exclusively on our most strategic, high-value customers. In this fast-paced role, you will manage a diverse portfolio of enterprise clients, from training to business review. Plus, you’ll get the ultimate toolkit for your client reviews: iFOLIO digital presentations & Client microsites, and access to leaderboard analytics to track their impact!
2. Customer Enthusiasm & Strategic Execution
1. Client Onboarding

• While on-boarding is automated, we like to have a session to empower enterprise clients.
• Meet clients in person.
• Guide strategic accounts from day one, leading high-impact onboarding and training webinars.

2. Customer Enthusiasm & Strategic Execution

• Own the Engagement Cycle. 
• Account Planning: Perform deep-dive account planning for assigned enterprise accounts, coordinating closely with the iFOLIO Team to ensure strategic alignment.
• Deliver Account Annual Reviews. 

3. Modern Playbooks & Analytics

• Master the Playbook: Learn how iFOLIO’s top-performing customers innovate, and scale those best-in-class processes and efficiencies across your entire portfolio.
• Data-Driven Consultation: Utilize leaderboard and platform analytics to provide clients with insights on engagement, helping them optimize their digital footprint.

What we're looking for:

• Enterprise Experience: 4+ years in a Customer Success, Account Management, or Client Relations role, preferably within a fast-paced enterprise focused environment.
• Tech Fluency: Comfortable guiding clients through basic workflows and interpreting data analytics. You don't need to be a developer, but you should be an eager adopter of creative tools.
• Relationship Builders: Exceptional communication skills with a natural ability to build trust, command a webinar room, and maintain high customer satisfaction.
• Collaborative Spirit: Proven ability to work cross-functionally with Creative teams and Account Executives to deliver a seamless client experience.
• Agility: A mindset that welcomes monthly product updates and rapidly translates new features into client value.

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at iFOLIO, too. 
We also offer a stack of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Health benefits plans to support you and your well-being.

• 401(k) retirement plan with company contribution

• PTO & Vacation & PTO for approved Service Projects

• Salesforce Tower benefits ~ full gym (pelotons, treads, full weights & locker room), cantina, covered access to MARTA train, covered parking, security.

• We also provide snacks, happy hours, team-building events and so many other perks!

Great Things to Know about iFOLIO
• We make hiring decisions based on your experience, skills and passion, as well as how you can enhance iFOLIO and our culture.
• iFOLIO Cloud speeds up digital transformation for our clients in a personalized way.
• We help clients to connect, engage, and convert.


We Have Awesome Products:

• Integrated Marketing Platform -  teams collaborate to take presentations, collateral, and marketing campaigns digital.

• Digital Marketing - deliver personalized experiences at scale with visual text message campaigns, email, and purl campaigns.

• Web Marketing - build digital presence with websites, landing pages, and blogs.

• Email & Text Message - sent text messages and emails 1-to-1 and in mass campaigns.

• Sales Enablement - make work easier with digital business cards, digital presentations & proposals, and manager and user analytics.

• Events & Reports - deliver personalized experiences that excite recipients and reduce manual work.

• Patented Analytics - measure content and actions in content in real time.

• The high-performance system enables enterprises to scale with containerization and Accounts & Sub-Accounts in connected systems.
• iFOLIO has 3 US Patents & 20+ Awards


About Our Team & Results:
Leading with our awesome platform & core values, we help teams across every industry connect, engage, and convert customers with digital marketing. We speed up digital transformation for teams in a personalized way. We empower our team to chart new paths and create the future for career growth.

• iFOLIO has helped customers generate up to 300% growth and millions of dollars of increased revenue annually through marketing.

• iFOLIO has helped clients increase open rates from an average of 20% to over 70% with personalization.

• iFOLIO has helped clients increase engagement from an average 10 seconds to over 6 minutes with more engaging content.

iFOLIO is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. iFOLIO does not accept unsolicited headhunter and agency resumes. iFOLIO will not pay any third-party agency or company that does not have a signed agreement with iFOLIO.