Customer Success Manager

We're Hiring!

Position: Full-Time

Location: Atlanta, GA & Remote

iFOLIO Cloud | Personalized Digital Marketing

Connect, Engage, Convert in the Mobile World

About iFOLIO

iFOLIO Cloud | Personalized Digital Marketing
Connect, engage, convert in the mobile world
We’re iFOLIO, helping teams grow with personalized digital marketing & sales enablement. ✨
Deliver awesome customer experiences with a collaborative cloud & patented analytics. ✨

About Our Team

Leading with our awesome platform & core values, we help teams across every industry connect, engage, and convert customers in new ways. We empower our team to chart new paths and create the future for performance and career growth. We speed up digital transformation for teams in a personalized way.

Enterprise Team:

Our Enterprise team focuses on working with our most strategic customers. You will have the opportunity to work in a fast-paced team with various customers and receive personalized training and career opportunities, plus your own digital business card, digital presentations & proposals, and leaderboard analytics!

iFOLIO is a product-led, customer-focused company. We continue to invest in our R&D and our hosted software with monthly product releases. iFOLIO’s approach to Accounts and Growth is to support our Enterprise Accounts with Customer Success, Creative, and Account Executives. CS and Creative lead delivery, satisfaction, and support for the Accounts. The Account Executive leads new business development with current accounts and new ones.

Day-to-day:

Our CS team engages with our strategic accounts from their first day. They build positive, trusted relationships, and become naturals at helping customers realize value from their iFOLIO tools and investments.

Customer Success:

• Customer Enthusiasm: lead full client engagement cycle from welcome to introduction of their creative to delivery of custom creative.

• Perform account planning at assigned accounts, coordinating with iFOLIO Creative Team & resources to ensure strategic alignment.

• Deliver trainings and custom creative to maintain customer satisfaction at assigned accounts.

• Share the iFOLIO value proposition with existing clients so they can utilize the product in innovative ways.

• Coordinate internal iFOLIO resources to meet customer business needs.

• Best-in-class processes, practices, and efficiency: Learn the product and playbook of how current customers are innovating with iFOLIO. Educate clients on the power and value of a collaborative digital platform for sales, marketing, and analytics. Share your digital business card and digital sales presentation!

Preferred Qualifications:

• 3 years in Enterprise Software

• Management of one large key account

• Ability to strategize with a team

• Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, experience, volunteer roles, work experience, etc.)

Life at iFOLIO

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at iFOLIO, too. Working at iFOLIO isn’t all about selling. It’s also about learning, and we heavily invest in you with a month-long immersion and onboarding and weekly coaching and development programs.

We live our core values every day: Bias to Action, Glass Half-Full, Focus on Results, Team Over Self, & Customer First! We also offer a stack of benefits to set you up for every success in and outside of work.

Benefits:

We also offer a stack of benefits to set you up for every success in and outside of work.

• Health benefits plans to support you and your well-being.

• 401(k) retirement plan with company contribution

• PTO & Vacation

• PTO for approved Service Projects

• Salesforce Tower benefits ~ full gym (pelotons, treads, full weights & locker room), cantina, covered access to MARTA train, covered parking, security.

• We also provide snacks, happy hours, team-building events and so many other perks!

Other items to know:

iFOLIO platform powers business growth as teams collaborate to build and deliver amazing digital marketing and communications and uncover opportunities with patented analytics.

• Sales Enablement – break through the noise and sell more effectively with digital business cards, digital presentations, proposals, heatmaps and leaderboards

• Campaigns – Grow reach and scale personalized experiences with digital campaigns (text message, email, and purl) and automation. Scale to millions with batching and routing.

• Web Marketing – grow digital presence easier with iFOLIO Creative Editor, CMS, and 1,000 media variations. Report on leads, engagement, and reach with patented analytics.

• Patented Analytics – Unlock your data for growth using analytics to uncover and prioritize leads.

• Reverse CRM – Automate reporting into CRM as you focus on your customer.

• iFOLIO has 3 US Patents & 17 Awards

We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance iFOLIO and our culture. Compensation offered will be determined by factors such as level, job-related knowledge, skills, and experience.

iFOLIO is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. iFOLIO does not accept unsolicited headhunter and agency resumes. iFOLIO will not pay any third-party agency or company that does not have a signed agreement with iFOLIO.

iFOLIO welcomes all. More details can be found at the following link: https://ifoliocloud.com/careers