Case Study: Scaling Personalized Care Across 5 Florida Healthcare Systems
Engaging Patients with Innovative Digital Healthcare
Five prominent Florida hospitals, Ascension, Sacred Heart, Baptist Hospital, West Florida Hospital, and Santa Rosa Medical Center, delivered innovative mobile-first digital solutions for patient care and engagement, powered by iFOLIO platform.
The Challenge
- Outdated Outreach: Standard healthcare engagement depended on phone calls and faxes, yielding low connection rates due to patients ignoring unrecognized numbers.
- Operational Inefficiencies: Delivering multi-step patient education over the phone consumed excessive staff time and constrained resources.
- Shift in Patient Behavior: Post-pandemic expectations demanded convenient, personalized digital communication delivered via text message or email
The Solution
The health systems delivered interactive patient portfolios directly to patients via text message and email through iFOLIO’s digital engagement platform.
- Personalized Milestone Portfolios: Sent interactive digital guides directly to new mothers' phones, supporting early childhood brain development milestones such as talking, playing, singing, and reading.
- Automated Delivery: Replaced manual follow-ups with automated campaigns that fit naturally into patients' digital routines.
- Real-Time Tracking & Security: Provided care management teams with an intuitive suite to monitor patient interaction metrics live, anchored by enterprise-grade privacy and security.
Core Impact
- Scalable Patient Outreach: Replaced time-heavy phone calls or in person trainings with automated digital touchpoints without losing personal connection.
- Higher Engagement: Delivered accessible, interactive health education straight to mobile devices, matching modern patient usage habits.
- Community Health Improvement: Fostered early childhood brain development support across five regional hospital networks.
iFOLIO® modernizes digital communications with personalized campaigns and patented analytics. The SaaS platform powers digital solutions and workflows for web, personalized engagement, purls, profiles, and service teams.
